Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Manages shipment of all products, materials, and supplies Collaborates and communicates with logistics technicians, customer service, service providers, and others involved in the shipment of products Tracks status of incoming and outgoing shipments Helps manage inventory Works with production providing parts required by Work Tickets Receiving orders for stock Pulling, pa

Under the direct supervision of the Manager, assist with the following duties and responsibilities. Other miscellaneous duties may be assigned. Responsibilities will include, but not be limited to Manage the third party partners and vendors involved in delivery and management of payment processing. Interface with finance, operations, and technology to manage credit and de

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

In this role you will co create a process to help employees align their goals with company expectations by monitoring the company's performance management system and you will contribute to fostering a culture of continuous learning and development within the organization. You will be a contributor to the development of our learning and development strategy, manage its imp

Perform manual and automated quality control tests on raw materials and finished products. Set up and calibrate testing equipment. Use measurement tools to ensure product specifications are followed. Report safety issues. Document quality checks. Manage and maintain all production documentation, including database for all terminals by Part Number/Serial Number and all cor

Respond to requests for technical assistance in person, via phone, chat, or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Follow up with customers and users to ensur

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Under the direct supervision of the Network Manager and Director of IT, duties and responsibilities include, but are not limited to the following Document, review and enhance network topology and performance. Ensure standards and process compliance with network engineering standards and processes across multiple data centers and remote sites. Plan and document new product

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Under the direct supervision of the Call Center Supervisor performs the following duties and responsibilities. Manages inbound phone calls and emails from Lottery retailers, Camelot and Lottery personnel Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for o

Intralot, Inc . is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom made integrated solutions, whic

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom made integrated solutions, which

Merchandise and promote Lottery ticket sales through contracted retailers. Deliver retailer POS terminals and supplies. Identify and contact prospective businesses to enroll as Lottery retailer Diagnose and repair hardware, software and system issues; providing technical support to customers. Introduce and explain new Lottery products to retailers and players. Maintain an

Under the direct supervision of the Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Pro