Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution Make appropriate decisions on behalf of the customer quickly and effectively. Provide information and knowledgeable assistance efficiently and professionally. Ability to effectively prioritize work to ensure efficie

Review and analyze assigned automated transaction alerts produced from the bank's AML monitoring system. Conducts sufficient analysis of the customer patterns and activities in order to Provide clear written statement supporting disposition decision and documentation within the AML software. Meet productivity and quality expectations. Reviews assigned watchlist filtering

Process deposits, withdrawals, check cashing, and other bank transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective. Balance and maintain cash drawer in accordance with branch performance standards. Proactively respond to incoming calls and serves as a customer advocate

When not serving as Review Lead, perform detailed and independent loan file reviews, using technical subject matter expertise and knowledge, focusing on the examination of more complex credits. Demonstrate independent judgment in evaluating loan credit quality, thoroughness of risk identification, accuracy of financial analysis, appropriateness of loan structure, support

Support and collaborate with other Bank departments and business partners such as but not limited to Bankers Support, IT, Retail Banking, Accounting, Lending and Treasury Management as it relates to Bank systems, policy/procedure and customer service. Identify opportunities to create efficiencies on the front line in retail banking by way of centralization. Provides leade

Responsible and accountable for credit underwriting and origination of new credits from existing and/or new customers to include renewals, modifications, and annual reviews. Make appropriate loan structure recommendations. Order and/or perform property inspections and/or valuation updates on real estate collateral per Bank policy. Monitor credit risk by periodically evalu

Develop, implement and maintain enterprise policies and processes to mitigate fraud risk while ensuring an appropriate balance between risk management and customer experience. Collaborate with business unit management to establish fraud risk management protocols, detective and preventive fraud controls, and to assess the effectiveness of controls for fraud risks. Develop

Manage a high volume loan pipeline. Prepare "Needs List" upon review of the loan terms and relevant information received. Create a positive customer experience by effectively communicating needs list, timelines and funding requirements. Gather the necessary paperwork and documentation required to make a complete loan file. Review all loan documentation to ensure completio

Participate in the development, implementation and maintenance of a compliance testing program to address compliance risk. Involvement in assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently perform moderate to highly complex compliance reviews in a com

Participate in the development, implementation and maintenance of a compliance testing or advisory program to address compliance risk. Involves assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently oversee moderate to highly complex compliance reviews or

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Hardware and software inventory tracking. Perform daily backup operations, ensuring all required file systems and system data are successfu

Serve as a dedicated relationship manager resource in the Specialty Deposit group, responsible for new deposit origination. Ideal candidate will have a track record of generating over $20MM in new deposit origination annually. Deposit customer base ranges from $1MM to $50MM in average deposits per customer. Prospects, markets, structures, and originates new deposit produc

Responsible for analyzing and underwriting HELOC (Home Equity Line of Credit) and Consumer loan requests. Conducts an in depth analysis of financial records, including but not limited to current rent rolls, profit and loss statements, lease or rental agreements, Schedule of Real Estate, Tax Returns, etc. Create spreadsheets analyzing Borrower financial statements and tax

Manage, direct, evaluate and oversee the performance of commercial banking staff; includes performance monitoring, employee development and training, motivating, coaching, mentoring, etc. Encourage teamwork. Foster organizational commitment. Develop and Implement aggressive sales strategies to acquire and expand new and existing customer relationships. Maximize loan depos

Develop, implement and monitor a strategic, comprehensive enterprise information security program to ensure the integrity, confidentiality and availability of data. Document and maintain a risk assessment framework covering information and physical security, data governance and business continuity. Develop and maintain information security policies, standards and guidelin