Category: Information Technology

Employment Type: Contract

Reference: BH-373430

Yoh is seeking a Help Desk Technician to join our Pharmaceuticals client on a contract basis. This is an exciting role supporting technical initiatives will working as a global team. The ideal candidate will have 2-4 years of help desk experience and live within a commutable distance to the office in Princeton, NJ for a hybrid work environment.

See below for abbreviated job responsibilities and requirements. If after reviewing, you are interested in learning more about this, or other opportunities, please apply with your updated resume ASAP.

Title: Help Desk 1
Compensation: $30 -$33/hour (depending on experience level)
Type: Contract
Industry: Pharmaceuticals

Job Duties:

• Manage IT asset management in collaboration with Global IT
• Manage US On-site IT support in collaboration with vendors
• Collaborate with IT support across all sites for continuous process improvement
• Maintain IT documentation for infrastructure, desktop support, equipment/instruments, and lab operations
• Provide IT helpdesk 1st/2nd level support and escalation
• Provide technical assistance for the US Sites.
• Collaborate in hardware and software design, procurement, deployment, maintenance, inventory, licensing, etc.

• Bachelor's degree preferred but not required
• Outstanding problem-solving abilities
• Sound knowledge in Microsoft technologies
• Good knowledge in IT supported laboratory processes and technologies
• Excellent communication skills and providing excellent professional services
• Structured, analytical, and independent work approach
• 3+ years of experience in IT technical positions (IT Support, Network administration, Server administration or other IT relevant positions)
• 1+ years of experience in a biotech IT landscape including IT process control under regulated environments is preferred but not required