The mission of the USC Suzanne Dworak-Peck School of Social Work is to improve the well-being of vulnerable individuals and communities, advance social and economic justice, and eradicate pressing societal problems in complex and culturally diverse urban environments throughout Southern California, the nation, and the world. Our commitment to this mission is realized through a holistic approach, achieved by providing students with experiential, practice-, and competency- based learning, and culturally responsive training that is informed by empirical evidence and best practices.
The Suzanne Dworak-Peck School of Social Work at the University of Southern California seeks a Technical Support Specialist to support digital learning platforms' seamless integration and functionality. The primary focus is to help and guide faculty, staff, and students in using online learning platforms such as Canvas, Brightspace, and Zoom. Provides consultative services on multimedia hardware and software for faculty, staff, and students. Assists with developing documentation for staff and student training, end-user procedures including operational and security procedures. Interprets policies and procedures. Networks with professional counterparts inside and outside the university. The ideal candidate will have a blend of technical expertise, strong communication and collaboration skills, a customer-focused approach, adaptability to technological advancements, and a commitment to ensuring the effectiveness and efficiency of online learning platforms within the School of Social Work.
The Learning Technology Support Specialist will be responsible for, but not limited to:
Minimum Requirements:
Preferred Qualifications:
In addition, the successful candidate must also demonstrate, through ideas, words and actions, a strong commitment to USC's Unifying Values of integrity, excellence, diversity, equity and inclusion, well-being, open communication and accountability.
The hourly rate range for this position is $32.79 - $38.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
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