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Technical Services Intern
Lubbock, TX / Billings, MT / Yarmouth, ME
Job/Internship Description
The Tech Services Intern will assist in providing support to Tyler employees and to ensure timely and high quality support of applicable hardware and software environments. The Tech Service Intern also provides reports to management regarding various technical environments.
Responsibilities- Provides Tyler software and hardware support for employees from various departments such as Sales, Solutions Consultants, and Implementation/Professional Services.
- Maintains and reports on hosting center environment to ensure proper performance and functionality for our clients.
- Reviews and reports internal statistics, and makes recommendations based on data collected.
- Assists management with quality control of the support processes by providing reports, and monitoring phone and incident data.
- Works with Tech Services team to perform duties related to internal software and hardware audits, licensing, inventories and more.
- Reports on all hardware and software assets.
- May work closely with Tech Service Deployment manager to maintain licensing compliancy and status.
- May maintain internal and resale hardware inventories.
- May facilitate the loaner maintenance program.
- May control shipping and receiving for all Technical Service Department needs.
- Performs other duties as assigned.
Location
Lubbock, Texas | Billings, Montana | Remote
Travel
0-5%
Qualifications
- Excellent written and verbal communication, active listening, customer service and analytical/problem solving skills.
- Ability to handle and prioritize multiple tasks in a fast paced, technical environment.
- Ability to work independently or in a team environment.
- Demonstrates ability to maintain a positive, professional attitude.
Requisition Number:2024-4534
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
Position Summary
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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