Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit.

Job Description

Manage Payment Experience

• Work with both internal and external customers to troubleshoot resident payment issues until resolution
• Effectively communicate and work with Accounting Department to ensure resident balances are accurate, and that any necessary adjustments are made and communicated in a timely manner to all parties
• Review all new move in balances to ensure ledger charges and payments were applied accurately
• Consistently inform all residents of Tricon's payment policies, procedures, and their contract obligations
• Treat all internal and external customers in a fair and consistent manner, and in accordance with Tricon's Guiding Principles, Purpose Statement, Policies, and Fair Housing requirements
• Review all ledgers, notices, leases, and communications for accuracy prior to distribution
• Identify eligible candidates for Tricon Relief fund when applicable

Manage Delinquency Process/Performance

• Review all necessary reports/dashboards/systems daily to track goal progress and resolve any necessary account issues
• Communicate effectively and consistently with all Residents with balances daily until account resolution
• Forecast month end Delinquency and report weekly progress to Manager
• Remain compliant with Tricon policies and procedures, and seek/provide feedback to improve processes and performance

Manage Notice/Eviction Process

• Ensure Notice to Pay or Quit Process is completed in a thorough, consistent, and timely manner each month
• Prepare eviction files on notices of non-compliance when needed
• Demonstrate knowledge of local and federal laws regarding notices, evictions, lockouts, etc
• Communicate with residents daily/weekly during the eviction process, educating them on their options, fees, and the process expectations
• Collaborate with appropriate SFRC team schedule Occupancy Checks when needed
• Follow up with legal on eviction progress until resolution
• Effectively communicate any scheduled lockouts, skips, court dates, or return of possession dates/details to all appropriate team members
• Request Health and Safety Inspections when necessary to confirm condition of property when habitability questions arise during eviction/collections process
• Ensure all residents are moved out of appropriate systems in a timely manner, and manage all necessary dashboard information/alerts
• Manage the Squatter Eviction process to ensure eviction of all unauthorized occupants are handled appropriately and in accordance with the law
• Complete All Action Items daily/weekly as requested by Manager
• Manage Past Resident Collections life cycle

Qualifications:

• Open to working Saturdays at home
• Extremely organized
• Detail oriented
• Exceptional customer service
• Deal with situations and issues proactively and persistently
• At least 1 year of Property Management experience is preferable
• Strives to consistently meet and exceed service standards
• Excellent verbal communication skills required
• Ability to work well using office electronic tools, basic accounting and math skills, excellent written and verbal communication abilities
• Knowledge of Yardi preferred

Minimum Requirements:

• High school diploma or GED
• Prior residential single- family management experience preferred
• Demonstrated attention to detail

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.