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Make your next move an expert one.
At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.
Why Colliers?
Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.
The Equipment Support Representative is responsible for being a part of a solid and innovative team that supports the vision, mission, and goals of our client by providing information on a broad range of products and services to customers via inbound and outbound telephone contact, e-mail, and customer designed communication software. This position also assists customers with both operational, equipment, and service-related inquiries.
Location -Southern California
SPECIFIC FUNCTIONS AND RESPONSIBILITIES:
Assist customers with problem resolution on a variety of products and warranty related services, as well as identifying and helping to correct customer account problems
Process orders and provides product and service information to customers over the phone, e-mail, or through customer designed software
Identify and finalize completion of orders through invoicing
Contribute to department goals by handling appropriate call volumes and assisting the department in meeting overall goals and budgets
Achieve acceptable call observation results
Assist the department by completing projects and reports related to the department
Attend and lead meetings in their respective region for their customers a few times per year
Interact with multiple teams to help achieve corporate objectives
Provide back-up for other staff as necessary
Perform other related duties as required and assigned
Ability to train and mentor new team members for Equipment Support as well as entire Chick-fil-A team
Help resolve operational problems and work to identify process improvements
Lead by example and follow all policies, procedures, and processes
Assist with both team improvement and manufacturer equipment training
Assist with keeping daily informational documents up to date
Assist our ESRs and CSRs with basic problem resolution
Ability to lead and complete special projects
SKILLS, EDUCATION AND EXPERIENCE:
Possess outstanding written, verbal, organizational, time management, and problem-solving skills
Ability to multi-task and pay attention to multiple details and directives at a time
Ability to work independently as well as thrive in a team-oriented environment
Ability to maintain, develop, and facilitate relationships with customers
Must be motivated to attain maximum productivity in a positive working environment
Must be able to complete work with accuracy and efficiency
Must be able to work with little supervision and train new hires on processes
Ability to travel
College degree is preferred or combination of work experience and certification, high school diploma or equivalent
3+ years' experience in a project-based work environment and/or customer service field
Phone customer service experience
Proficiency in Microsoft Office and Abode Programs like Illustrator and Photoshop
Salary range $60,000-90,000 annually based on experience.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.
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Make your next move an expert one and join us as we lead the industry into the future.
Direct applicants only please, no agencies.
Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact
Colliers is an equal opportunity employer and values diversity in its workforce. Colliers encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at canada.careers@colliers.com.