Title: Clinical Case Manager, Contingency Management
Reports to: Program Manager, Contingency Management
Program: Contingency Management
Location: E6 DTLA - 1625 W. Olympic Blvd., Suite 701, Los Angeles, CA 90015
Department: Mental Health
Schedule: Monday - Friday 8:00am to 4:30pm
Status: Full-time, Non -Exempt (Hourly)

Summary

Under the direction of the Contingency Management Program Manager, the Clinical Case Manager will collaborate with members of the Contingency Management Pilot mobile team to provide support and engage participants enrolled in the Contingency Management Pilot. The pilot project supports participants to improve housing stability, health, and other targeted behaviors through the use of case management services and incentives. The pilot is a collaborative effort of the Department of Health Service's Harm Reduction Division and Housing for Health, the Department of Public Health's Substance Abuse Prevention and Control Harm Reduction team, and Brilliant Corners.

The Contingency Management mobile team consists of a Program Manager, a Peer Counselor, a Substance Use Counselor and a Nurse Practitioner. The team visits participants at their housing location, develops contingency management goals, assesses progress toward achieving those goals and issues incentives. The team will work closely with the participant's Housing for Health Intensive Case Management Services Case Manager and property or facility management (as appropriate) to support the participant's progress toward reducing problematic drug use and to retain housing for participants at risk of losing their housing due to substance use related behaviors. Abstinence is not required to participate in the program.

Essential Duties and Responsibilities

1. Completes all necessary enrollment procedures and documentation for Contingency Management participants.
2. Provides orientation and guidance to Contingency Management participants, and coordinates with staff to ensure collaboration on Contingency Management services.
3. Assess mental health service needs of clients and provide therapeutic services or link to the appropriate entity
4. Provide crisis intervention and safety assessments to clients on caseload
5. Provides care by delivering and tracking all Contingency Management services, including accomplishing goals and documenting progress
6. Provides field-based safer drug use supplies, sexual health supplies, and harm reduction education to homeless individuals
7. Act as an expert on the Harm Reduction Model by furthering the equity of our participants through harm reduction services by utilizing a diversity, equity, and inclusion lens.
8. Conducts a supportive services and resource needs assessment.
9. Attend regular agency and community meetings as it pertains to harm reduction service delivery.
10. Completes and enters all progress notes for service delivery, and maintains compliance with due dates for documentation.
11. Effectively and professionally represents the agency at community meetings.
12. Manages inventory of in-field incentives and distributes incentives to participants.
13. Participates in case conferences with Housing ICMS providers and ensures effective collaboration around client mental health issues with Project Based Housing staff.
14. Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability.
15. Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases.
16. Document all client activity in accordance with funder expectations.
17. Coordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care services.
18. Maintain confidentiality of client files per HIPAA and all applicable guidelines
19. May be required to drive program vehicle (Sprinter van)
20. Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff training.
21. Participate in weekly individual and group clinical supervision.
22. Other duties as assigned.

1. MSW, MFT, or LPC who is BBS eligible (supervision hours are available for this position)
2. Registered with the Board of Behavioral Sciences or ability to do so within the first 2 months of employment
3. Certification in substance abuse counseling is Preferred. (CAADE and/or CAADAC preferred).
4. Demonstrated knowledge of clinical case management
5. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
6. At least one year of experience working with clients experiencing homelessness and with mental illness, chronic health issues, and substance use disorders.
7. Knowledge of community resources
8. Able to work in a high-tolerance, harm-reduction model with individuals who have multiple barriers
9. Strong clinical, team-building, charting, and non-violent crisis intervention skills
10. Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
11. Detail oriented with strong time management, organizational, written, verbal, critical thinking and interpersonal skills
12. Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record
13. Minimum 30 WPM typing speed preferred

Preferred Qualifications

1. Knowledge of the principles and practices of harm reduction, culture, terminology, and literature
2. Bilingual in English/Spanish a plus

1. Combination of field and office environment
2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold, heat, dust, noise and odor
6. May need to bend, stoop, twist, and sit throughout the day

Expected Behaviors of all Staff

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected

Responsibilities Common to All Agency Employees

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives.

One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• * Medical Insurance
• * Vision Insurance
• * Dental Insurance
• * Retirement Planning (403b)
• * Paid Holidays
• * Paid Vacation Days
• * Paid Sick Days
• * Employee Assistance Plans (EAP)
• * TELUS Health
• * Flexible Spending Account (FSA)
• * Basic Life / Accidental Death & Dismemberment (AD&D)
• * Voluntary Short- and Long-Term Disability
• * Voluntary Pet Insurance
• * Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• * The People Concern University & Certificates
• * Corporate Discounts

Acknowledgment