Summary

This position will work with Wires, ACH, Treasury Management Support and Bankcard Operations to process fraud claims and to assess potential fraud threats.

Essential Duties and Responsibilities

1. Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

2. Review fraudulent activity and verify account activity with customers over the phone.

3. Review fraudulent activity for the prevention and detection of potential fraud in the areas of; Wires, ACH, Check and Bankcard Operations

4. Provide accurate, timely, and necessary information and reports regarding suspicious activity to appropriate personnel.

5. When suspicious activity is identified, will conduct timely investigations on suspected and/or known fraudulent transactions and process claims.

6. Effectively manages all incoming communication regarding fraudulent or potentially fraudulent activity received via multiple channels from both internal and external customers; resolves all fraud issues within established service-level agreements.

7. Responds to internal telephone inquiries, customer's and law enforcement requests.

8. Maintains or exceeds established service level agreements and guidelines for timely fraud investigation to minimize potential losses.

9. Provide, present and promote The Citizens Experience to all external and internal customers.

10. Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Access Database software; Internet Explorer Internet software; Monarch, Crystal Reports, Guardian Analytics Fraud Analysis, Microsoft Project Management software and Microsoft Office Suite of Products Spreadsheet software.

Certificates, Licenses, Registrations

N/A

Other Skills and Abilities

N/A

Other Qualifications

N/A

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Salary Range:$19.8100 To 26.2500 Hourly