Job Summary

The Salesforce Analyst will contribute to the ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. This role is part administrator and part analyst. The Salesforce Analyst will execute our CRM platform's day-to-day configuration, support, maintenance, and improvement. The Salesforce Analyst will continually collaborate with corporate IS management and resources, work to maintain a high level of customer service, and provide suggestions for process improvements.

Duties & Responsibilities

• Serve as system administrator for the Salesforce.com environment with 900+ users
• Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, flows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Manage Salesforce.com data feeds and other integrations
• Coordinate the evaluation, scope, and completion of new development requests.
• Assist in training users and grow the Salesforce.com skill set across the organization
• Effectively act as the liaison between our users, vendors, and the application development teams
• Work independently with members of the user community to define and document development requirements

Minimum Qualifications

• Minimum two years of experience as a Salesforce.com administrator
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content
• Strong understanding of Salesforce.com best practices and functionality
• Strong data management abilities
• A demonstrated ability to understand and articulate complex requirements
• Available to work on-site in Irvine, CA - Monday to Friday

Preferred Qualifications

• Salesforce.com Admin certified
• International Medical Device industry experience
• Sales Cloud, Service Cloud, and Developer certifications
• A documented history of successfully driving projects to completion
• Previous experience working in a SCRUM or agile environment
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes

Education: Bachelor's Degree in Computer Science, Information Systems, or related field preferred

Compensation: The anticipated range for this position is $100,000 to $130,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, and experience.

Physical Requirements/Work Environment

• Occasional evening and weekend work to meet deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• The work environment characteristics are normal office conditions.
• Occasional overtime may be required
• Consistent and regular attendance required
• Off-hours work may be required to support / minimize business disruption during regular business hours