Program Manager

HealthFitness has a great opportunity for a Program Manager at our client site in Torrance, CA. This full-service facility provides its members with a complete range of health and fitness programs and services including individual fitness assessments, exercise prescriptions, group exercise classes, fitness promotions and much more.

SUMMARY

The Program Manager position manages and directs all operational aspects of a mid-sized, single client program in accordance with HealthFitness protocols, ensuring the highest possible level of participation, results achievement and customer satisfacrion in the delivery of programs and services to meet client, member and participant objectives.

Primary Duties & Responsibilities:

• Manages all program activities in accordance with HealthFitness operational, quality, safety and service standards.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives.
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions.
• Directs the implementation of individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives.
• Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates. Plans, assigns and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.
• Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.
• Leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives and status.
• Conducts informal safety checks on a daily basis and performs routine safety audits on a weekly, monthly and quarterly basis in accordance with HFC guidelines. Ensures staff receives proper training in company-wide and site-specific safety and accident prevention programs and procedures, emergency preparedness, and incident reporting and corrective action procedures.
• Manages all record and data management activities at the worksite, ensuring the proper storage, retention and confidentiality all data collected in accordance with HealthFitness requirements.
• Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.
• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training and group exercise class instruction.
• Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
• Other duties as assigned.

Education, Experience and Certifications:

• Bachelor's Degree in Exercise Science, Health Promotion, Kinesiology or related discipline required.
• Four or more years related industry experience including 1 year of program management and prior staff supervisory experience required.
• Current First Aid, CPR and AED certifications required.
• Industry recognized certification in group exercise preferred.
• Professional personal training certification from ACE, AFAA, NSCA, NASM or ACSM preferred.

Other Knowledge, Skills & Abilities:

• Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.
• Ability to work effectively with all levels of individuals both within HealthFitness and the client organization.
• Proficiency in fitness assessment and exercise prescription.
• Ability to teach circuit and strength training/toning group exercise classes.