Service Agent I - Client Services - Full Time 8 Hour Rotating (Non-Exempt) (Non-
Los Angeles, CA 
Posted 29 days ago
Job Description
Service Agent I - Client Services - Full Time 8 Hour Rotating (Non-Exempt) (Non-Union) Keck Medicine of USC Hospital Los Angeles, California

The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.

Minimum Education: *High School Diploma *Associate's Degree in a related field is preferred. Minimum Experience/Knowledge: *Minimum of 3 years of IT and 2 years' experience in Desktop and/or Service Desk Support Strongly preferred; *Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. *Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities; must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks. *Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. Required License/Certification: *Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.

REQ20117045 Posted Date: 05/12/2022
USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 3 years
Email this Job to Yourself or a Friend
Indicates required fields