Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Customer Service Representative

General Summary:

A Client Service Representative is responsible for providing support to the Local Branch, its Service and Sales Teams. Tasks or support requested will include, but not be limited to job walk or site visits to gather information related to equipment or projects. Assist sales team with preparing proposals for new and existing customers as well as following up with open proposals. Complete project delivery binders, support the maintenance contract renewal process, perform certain administrative tasks related to customer support and other tasks as assigned by Sales Management.

Principal Duties and Responsibilities

• Develop and or complete written scopes of work related to maintenance or service work being quoted
• Attend all maintenance contract renewal meetings
• Support preparation of bid temps and proposals related to maintenance contracts
• Communicate with sales account managers regarding renewals being addressed
• Complete site visits to gather information required to better serve our customers
• Communicate with vendors as needed to gather costs for services needed to complete the maintenance being quoted
• Interact with Departments within Mesa as needed to complete assigned tasks
• Amend, adjust, change scopes, bid temps, presentation documents, etc. as required or
• Prepare booking packages for work quoted and sold by CSR or as requested by management
• Attend maintenance all maintenance sales training
• Present new technology and enhanced PM services when presented with an opportunity
• Report all findings, customer opinions, pictures and results to company leadership
• Maintain constant communication with Branch, Service, or Sales person being
• Attend and participate in sales meetings
• Build rapport with new and existing customers to maintain positive relationships and trust.
• Demonstrate a personal commitment to your growth and development as a Sales Professional, including attendance at product and sales training events, participation at all professional training provided by EMCOR/Mesa,

Job Specifications:

• Bachelor's degree in business or engineering is preferred.
• 2+ years' experience in customer service
• 2+ years experience in the HVAC industry is preferred
• Strong customer presentation skills and a demonstrated sales aptitude
• Strong computer skills using MS Office required.
• Competitive nature
• Reliable, self driven, organized, articulate, and goal oriented
• Excellent problem solving skills
• Ability to communicate clearly, manage time effectively, multi-task, & prioritize.
• Able to identify different types of customer personalities and adapt/respond accordingly

#CB

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.