The Service Desk Agent I is responsible for supporting the end user community at the Keck Medicine of USC hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and wifi connectivity and other computer related technology.

Minimum Education: *High School Diploma *Associate's Degree in a related field is preferred. Minimum Experience/Knowledge: *Minimum of 3 years of IT and 2 years' experience in Desktop and/or Service Desk Support Strongly preferred; *Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. *Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities; must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks. *Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. Required License/Certification: *Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.